What this covers
This page covers payments made on this site for software under Builds and paid downloads under Resources. Everything sold here is digital and delivered digitally, which is what shapes the policy below.
No fee for legal services is ever taken on this site, so nothing on this page concerns legal work.
Cancelling
There are no subscriptions and no recurring charges here. Each purchase is a single payment for one build or resource, so there is nothing standing that could need cancelling.
A payment you abandon, close or fail to complete charges you nothing. If a checkout window was closed part-way through, no money has left your account; if your bank says otherwise, treat it as a failed payment and see below.
When a refund is given
A refund of the full amount is given, on a request made within seven business days of the payment, in any of these cases:
- the payment succeeded but what you bought was never delivered;
- you were charged twice for the same item;
- the item is materially not what its page described;
- the item is substantially broken and cannot be fixed within a reasonable time.
When it is not
A refund is not given simply for a change of mind after a working digital item has been delivered, nor where it does what its page said it would, nor for an incompatibility that the page described and you could have checked before buying.
That is why asking a question first is encouraged. A question answered before a payment saves a refund afterwards.
How to ask for one
Write to hello@nirwangoel.com within seven business days of the payment. Quote the Razorpay payment reference shown when you paid — it begins with "pay_" — and say briefly what went wrong. The reference is what makes a refund quick; without it the payment has to be found by hand.
A refund request is acknowledged within 3 business days and a decision given with it or shortly after.
How a refund is paid
An approved refund is made through Razorpay, back to the same card, account or UPI handle the payment came from. It cannot be paid to a different instrument. Once issued it usually reaches you within five to seven business days, though the final leg is the bank's timing rather than anyone else's.
Failed or pending payments
If money left your account but you were never shown a payment reference, write to hello@nirwangoel.com with your bank's transaction reference and the date and time. A payment stuck in that state is normally reversed by the bank on its own within a few working days; if it is not, it will be refunded here.
If you are unhappy with the outcome
Complaints go to Nirwan Goel at hello@nirwangoel.com and are answered within seven business days. Please raise a complaint here before opening a chargeback with your bank: a chargeback takes months and costs both sides more than a reply would.